Support
What We Offer
Clarity-first support for growing businesses.
Pre-Flight Studio supports leaders and small teams who want steadier momentum, clearer direction, and support that fits the moment they’re in.
You don’t need to know exactly what you need before you start. The work begins with orientation — slowing things down to understand what’s happening, what matters most right now, and where focus will actually help. From there, support is shaped intentionally around what your business needs next.
Many teams are experimenting with AI in small or informal ways. We help make sense of where AI-supported roles can genuinely lighten the load, and where they won’t — so technology strengthens how the business operates instead of adding noise or obligation.
AI Support Roles
Different moments in a business carry different kinds of weight.
No single kind of support is meant to hold all of it.
Before decisions are made, Pre-Flight works with a small set of specialized AI supports, each designed to help with a specific kind of orientation, focus, or understanding. You’re never expected to choose between them. Support is introduced intentionally, based on where you are and what feels appropriate.
These roles are not steps, and not everyone uses all of them. They exist to help you make sense of what’s happening before anything hardens into commitments or solutions.
Insight Navigator —
Orientation & Sense-Making
Navigator supports early orientation when things feel unclear, heavy, or haNavigator supports early orientation when things feel unclear, heavy, or hard to place. This role exists to help you slow down before decisions harden and momentum creates friction.
Navigator conversations focus on understanding what’s actually happening — where pressure is building, what matters most right now, and whether any kind of support (including AI) makes sense at all.
Navigator may help you:
- get oriented when direction feels fuzzy
- talk through uncertainty without pressure to decide
- understand whether AI fits your situation — or doesn’t
Navigator does not drive outcomes or solutions. His role is to help you feel steady enough to decide what comes next — including deciding to pause or stop.
Discovery —
Possibility Exploration
Discovery is a space for exploring what kinds of AI support could exist, without choosing, committing, or being pushed toward action.
This role lets you experience different kinds of support directly, so you can notice what feels relieving, what feels heavy, and what doesn’t fit at all.
Discovery is useful when:
- you’re curious but uncertain
- you want to see possibilities before deciding anything
- you don’t yet know what kind of help would actually help
Discovery expands the map, then stops.
Lane —
External Focus & Engagement
Lane helps you make sense of how your business shows up externally — Lane helps you make sense of how your business shows up externally, including offers, positioning, and engagement, without hype, pressure, or generic sales tactics.
This role is useful when direction exists, but articulation or focus doesn’t yet.
Lane supports:
- clarifying what you’re offering and who it’s for
- pressure-testing messaging for honesty and alignment
- choosing engagement approaches that fit how you want to work
Lane doesn’t rush to tactics. She focuses on getting the foundation right first, including when what comes next is deciding to pause or stop.
Keel —
Internal Load & Alignment
Keel helps make internal work visible, including how decisions, coordination, and follow-through are actually carried inside the business.
This role exists to explain why things feel heavy, without diagnosing problems or pushing change.
Keel supports understanding:
- where internal load is sitting
- why work keeps routing through certain people
- how coordination and follow-through really operate
Keel doesn’t fix systems. He helps you see how work is being carried, so the weight stops feeling personal or opaque.